Got a question?
Here we answer our frequently asked questions, such as our returns policy. If you can’t find your question here, send us a message via our contact form or on Facebook for a quick response.
Need To Return your item?
You have a right to cancel and return your items within 14 days of you receiving your order.
All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer.
Your Bank May take 3-7 working days for your refund to show in your account.
Goods returned must be undamaged, unworn and complete with all tags and labels attached. Where goods are received back in an unsatisfactory condition an amount might be deducted from the refund to reflect the amount by which the value of order has been reduced.
All return postage costs are non-refundable (Unless the item is faulty) and we do not currently offer pre-paid returns.
We recommend that you send items either signed for or recorded delivery. Frankie Lola will not be held responsible for any missing parcels on the customer’s behalf.
In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.
If you have received an incorrect, faulty or damaged item, please contact us as soon as possible and we will rectify the matter.
Sale items or clearance stock purchased online can be refunded within 14 days of receiving the goods. Sale items returned after 14 days, but before 28 days, are eligible for store credit only. Items returned will be refunded for the amount paid.
Please enclose a note with your return including your order number and name.
45 Martins Drive
7 Acorn Street,